We strive to resolve all client technical support issues in a timely manner.
The order in which we action submitted tickets or email/telephone requests is a function of the priority level you have indicated and of our available resources at the time of the request.
You will receive an initial confirmation email shortly after submitting your ticket/request as well as a final email notifying you when your issue has been resolved.
If anything changes regarding your issue after your ticket has been created, please email us an update at firstname.lastname@example.org.
For urgent matters, please call us at 902-530-2208, Monday to Thursday between 8am – 6pm. For all other times please use this form or email us at the support@ email address. Support outside of normal office hours is billable at 1.5 times our normal rates and is subject to our availability.